Experience & Education

Full-time

• Investigated delivery and return defects across multiple regions by analyzing operational data and identifying root causes to ensure accurate case resolution.
• Evaluated failure patterns across large datasets using multiple internal tools to support quality objectives and operational decision-making.
• Applied structured problem-solving to ambiguous, complex cases — determining appropriate resolutions based on documented processes and data interpretation.
• Monitored performance across Excellent, Acceptable, and Unacceptable quality categories.
• Maintained high accuracy and productivity simultaneously while consistently meeting quality benchmarks across assigned workloads.
• Collaborated with internal stakeholders to ensure cases were resolved in compliance with established operational standards.

Building projects through the #90DaysOfDevOps learning challenge, with hands-on experience deploying applications on AWS EC2 using CI/CD automation.

Coordinated activities for the National Service Scheme (NSS) during college alongside coursework.

Sambhram Institute of Technology (affiliated to Visvesvaraya Technological University)

Aggregate: 74.8%

Bihar Board

Aggregate: 65.0%

Central Board of Secondary Education

Aggregate: 74.6%